We run a support ticket system. If a customer has an issue, they will have to raise a ticket and an Engineer will follow up with the ticket to assist the customer to resolve their issues using remote connections.
If the issue cannot be resolved remotely, we will send an engineer to the customer site to investigate the issue depending on the severity of the issue. We have SLAs in place with our customers that detail the time an Engineer can be onsite depending on the severity of the issue.
Why would I want to use you when I could go to the High Street PC Repair shops when I have an issue?
We take ownership of managing and monitoring your IT, to ensure it’s working the way it should, so you can focus on what you do best. Saving you downtime, cost and peace of mind.
We will always take great care in looking after your data. We conform to the Data Protection Act and any data we hold is held in strict confidence. We undertake work for a number of local businesses including solicitors and high street shops and understand how important personal data is. Any customer data that is stored is always stored password protected and in encrypted format. We always advise if possible you take a backup of any data on your computer prior to any work being undertaken and we can discuss any backup options with you if needed
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