• 151 Rye Road, Glasgow, UK

FAQ

FAQ

Do you have any Questions?

The following are questions that customers often have, the first question is most common.

We run a support ticket system. If a customer has an issue, they will have to raise a ticket and an Engineer will follow up with the ticket to assist the customer to resolve their issues using remote connections.

If the issue cannot be resolved remotely, we will send an engineer to the customer site to investigate the issue depending on the severity of the issue. We have SLAs in place with our customers that detail the time an Engineer can be onsite depending on the severity of the issue.

We take ownership of managing and monitoring your IT, to ensure it’s working the way it should, so you can focus on what you do best. Saving you downtime, cost and peace of mind.

We will always take great care in looking after your data. We conform to the Data Protection Act and any data we hold is held in strict confidence. We undertake work for a number of local businesses including solicitors and high street shops and understand how important personal data is. Any customer data that is stored is always stored password protected and in encrypted format. We always advise if possible you take a backup of any data on your computer prior to any work being undertaken and we can discuss any backup options with you if needed

Fast Growing Services

Our Services

Organisations are usually busy with their daily tasks which requires immense focus to maintain SMOOTH operation of the business. Knowing that a dependable expert you can trust is just a phone call or a click away is the greatest service we offer our clients.

We support all your network and IT-related needs, even contact with outside vendors, giving business-owners a single point of contact to resolve any problem, no matter what needs attention.

We focus on managing the technical solutions you have, rather than designing or problem-solving. We start by understanding
It doesn’t matter whether you’re a start-up or an enterprise with offices across the UK, Europe or around the world. We can help you