We run a support ticket system. If a customer has an issue, they will have to raise a ticket and an Engineer will follow up with the ticket to assist the customer to resolve their issues using remote connections.
If the issue cannot be resolved remotely, we will send an engineer to the customer site to investigate the issue depending on the severity of the issue. We have SLAs in place with our customers that detail the time an Engineer can be onsite depending on the severity of the issue.
We take ownership of managing and monitoring your IT, to ensure it’s working the way it should, so you can focus on what you do best. Saving you downtime, cost and peace of mind.